01 Mar 2019

Enterprise integrations needs Vs GDPR policy to protect and safeguard customer data.

Enterprises need to ensure a framework is built into the architecture to the needs of increasing need GDPR policy to protect and safeguard customer data.

Customer Data protection and privacy has become a topic of global significance, with high profile incidents involving both businesses and governments.  As a result, there is an increasing need for a unified data protection policy.

New rules and legislation concerning the collection, storage and processing of personal information relating to individuals in the European Union (EU), also known as General Data Protection Regulation (GDPR), will come into effect.

The most important change in data privacy regulation in 20 years, the GDPR is a legal framework setting guidelines for the collection and processing of personal information of individuals in the European Union. With GPDR there are specific requirements for transparency of how companies manage their customers’ personal data. In addition to European companies,   American and international companies with an EU customer base must comply. The Brexit vote does not mean UK businesses are exempt from GDPR, and they should prepare accordingly.

Companies who fail to comply, can suffer significant consequences, resulting in up to €20m, or 4 per cent of a company’s annual turnover which when calculated at the group level for multinationals could add up to huge penalties.

Find all architectural layers which deals with customer data:

The first step for compliance is taking a full inventory of wherever customer data appears in your enterprise such as data transformation services, service logs, business audit reports, databases etc. 

CRM database, which is the obviously first place to look, the data could also reside in marketing automation, lead management, customer support, financial and field service systems. In addition, personal information can be stored as unstructured data in social media posts, emails, calendars, voice recordings and spreadsheets, and other sources.

Systems and Application, which may or may not use the same CRM systems.

Cloud infrastructures – Third party cloud services, desktops, VM’s, or even file shares in publicly available parts of a network.

Enforcing GDPR

There are several different integration tools that can help create an audit trail across the entire customer data in the enterprise systems.  

Integration tools & platforms can provide the ability to find and then integrate data from different vendors, locations, and devices.

Sometimes, low-code development environments enable employees who are not well-experienced programmers to get involved with this integration process, which is even more essential as increasingly more and more departments and business functions within the organization are the ones responsible for collecting, consuming, and analyzing their data.

Identify each instance of customer data, additional business processes involved with documenting a customer’s complicity with storing their data need to be put in place.

All forms that capture customer data must be integrated fully with the back-end systems to ensure compliance by tracking every instance of where the data is shared and stored. 

The entire process of lead generation also needs to be tracked. For example, contact creation through your CRM system will need to go through an ‘opt-in’ process rather than just be included automatically into marketing contact databases. The same applies for contact information collected at industry events and when you receive contacts from a third party.

These requirements also need to be enforced for channel partners. Does a partner have authority to share contact information with a manufacturer? If yes, the appropriate and proper procedures for opt-in needs to be followed and documented.  

These rules also apply to previous and existing customers. All personal details have to be deleted. You can’t simply mark “do not contact” in your CRM database. The data needs to be erased in all systems where it appears.

Finally Enterprises are held responsible for ensuring that any data you store is accurate and up to date

The digital economy is built on the collection and exchange of data, including large amounts that consist of personal sensitive data. Moving ahead with innovation requires public confidence in the protection of this information. Complying with GPDR will require a business-led approach that looks at the whole business model and how these requirements come into play.

It’s never too soon to begin finding all the sources of customer data, wherever that may be and starting your GDPR compliance journey.

At last, If you are looking for consultants and systems integration experts who understands the GDPR and architectural frameworks, Genysoft is to consider for all your needs of GDPR in integration space.

We are integration experts have been working with large scale integration projects. We have vast experience working on multiple middleware integration tools products, which is a very unique combination of skills that we are very proud of. Be it is On-premise or Cloud, Proprietary or Open source, Frameworks or Integration Suites we have expertise.

We recognize that each customer integration project is unique and we understand your integration puzzles and we apply our expertise to solve them. Our delivery methodology ensures scalable, cost effective integration solutions to your problems.

Please Write to Us 

12 Jan 2017

What Makes Integration Difficult?

For organizations looking to integrate applications on ever-more-complex environments, often as cloud, on-premises and hybrids, integration has become an essential IT component, and a preferred method to keep applications connected everywhere.

The major analyst firms are predicting a great future for middleware.

Gartner forecasts that middleware software will account for potential growth rate of IT expenditure year by year. Integration costs have been a significant overhead in large IT projects for some time, but costs only includes the software, not the internal IT effort of making it work. That being said integration solutions already accounts for 30% to 40% of the total project cost, and often as much as 70%. What Makes Integration Difficult?

Choosing The Right Integration Product

Primary difficulty is choosing a right product for integration needs and it is also essential to choose between Proprietary or Open Source tools for that matter.
Proprietary software provides all possible features and strong support. However, there is also higher costs and a perceived higher complexity in usage and maintenance. Where as open source middleware products are less costly as low as 10% of Proprietary Software, ease of use and flexible.
All most all Proprietary Integrations provide similar features and solutions, and also the most of the leading open source products offer similar capabilities and limitations. Comparing different ESB products.

Therefore, it is advisable to pre-define your own needs, and then to evaluate the product which suite best for your needs.

Criteria Proprietary Open Source Winner
Ease of use Very complex installation (Product expert consultants needed) One Click Installer Open Source
Monitoring Inbuilt into the product (e.g. for administration and monitoring), Analysis of source code not necessary, refactoring via GUI Third Party tools needed (e.g. for administration and monitoring), Analysis of source code necessary, refactoring via GUI Proprietary
Community Buy support, forums, Product experts blogs. Based on open source projects, plus own community, implementation experts. Open Source
Support 24/7 enterprise support, SLAs as you wish, deployments with thousands of servers 24/7 enterprise support, less guarantees than proprietary support, check for local consulting and support Proprietary
Features All Integration features and many more (BPEL, BAM, CEP, EDA, etc., etc., etc.) All Integration features and some more Proprietary
Flexibility (Make a change request and wait is long; Not free) OR (Pay to get dedicated support) Open source, change what you want Open Source
Custom Solutions Do it yourself Or Pay Standards-based, lack of standards Both
Adapters and Connectors Connectors and Adapters available for all most all for technologies and business applications Connectors and Adapters available for all most all for technologies and business applications Both
Costs MUCH Expensive LESS Expensive Open Source
Licensing Complex price list, pay for upgrades, migrations. Subscription model, upgrades are inclusive, predictive costs, downgrades possible Open Source

 

Architecture

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Architecting integration solutions for project is a complex task. There are many conflicting drivers and even more possible and proven solutions. Many times the architecture phase takes more time and include current and future needs for businesses and inevitable changes and additions put the original architecture at challenge. Most integration vendors provide methodologies and best practices, but these instructions cost you more and typically drive you towards the vendor-provided tool sets and often require extra efforts to create a custom solution as patches.

Enterprise Integration Patterns

A pattern makes a solution reusable due to its independence from a specific implementation. As a result of using design patterns, software developers might have a common understanding of a problem and this leads to an effective way for easier communication.

The “patterns” are not copy-paste code samples or shrink-wrap components, but rather nuggets of advice that describe solutions to frequently recurring problems. Used properly, the integration patterns can help fill the wide gap between the high-level vision of integration and the actual system implementation.

 


At last, If you are looking for consultants and systems integration experts who understands all these with a strong play in a variety of Integrations products, Genysoft is to consider for all your needs of middleware.

We are integration experts from Offshore Hyderabad, India and have been working with large scale integration projects since 2008. We have vast experience working on multiple middleware integration products, which is a very unique combination of skills that we proud of. Be it is On-premise or Cloud, Proprietary or Open source, Frameworks or Integration Suites we have expertise.

Our integration engineers have experience in various integration products such as Oracle SOA, WSO2, Mulesoft and we are active contributors to the community where we learn and share the experiences. We recognize that each customer integration project is unique and we understand your integration puzzles and we apply our expertise to solve them. Our delivery methodology ensures scalable, cost effective integration solutions to your problems.

We’ve gathered our knowledge over decade; a knowledge that we are happy to now place at your service. Please Write to Us your needs of middleware.

 

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